customer service
Our Csc

At UFC, we deeply care about our customers. Our mission is to offer you the best customer care experience, providing you with:

  • a multilingual dedicated toll-free hotline 6 days a week 
  • a clear and detailed FAQ
  • the possibility to contact us anytime you need to via our e-mail info(at)


Our customer service answers your calls Monday to Fridays from 08:30 to 19:00 and Saturdays from 09:00 to 17:00.


Outside these opening hours, you can send us your requests by e-mail:


Questions about exchange rates ? How our services operate ? On our offer’s availability ? Do not hesitate to contact us, out team will be glad to answer all your questions.


Want to be part of our network ? For becoming a UFC agent, it’s here


F. A. Q

Anyone who needs to send or receive money quickly from people who are supporting friends or relatives living in a foreign country, travellers, or business people who need to make fast international remittances.

You cannot use the Western Union Money Transfer service to directly or indirectly fund illegal Internet gambling or for any other illegal activity, including, but not limited to, money laundering, support for terrorist activities, fraudulent sales, solicitations or theft.

Western Union does not offer an escrow service nor any type of "purchase protection" policy. Western Union's business is to transfer funds from a sender to a receiver. We caution our customers against sending money to people they don't know. It is the sender's responsibility to know the party to which the funds are being sent. If a receiver presents proper identification, payment will be made.

Western Union Agent locations are independent businesses (well-known financial institutions, post offices, airports, stations, currency exchange offices, travel agencies and other locations)  that provide money transfer service to their customers on behalf of Western Union. 

You can use our site to find an Agent location near you or you can call us 022 716 32 80

The money transfer service offered at Western Union Agent locations offers the ability to send money using cash at Agent locations worldwide.

The sender initiates the transaction by completing a "To Send Money" form and paying the Agent cash to cover the transfer amount plus applicable fees. The Agent immediately processes the transaction. 

To pick up the money, the receiver completes a "To Receive Money" form at any Western Union Agent location and provides proper identification or answers a test question. The agent then pays the transfer amount to the receiver.

Customers receiving money only need a valid form of identification.

In some cases, depending on the amount of the transfer senders may need to furnish documents aiming at clarifying the origin of the funds to be transferred.

Sending money with the Western Union Money Transfer service from an Agent location does not require credit cards, debit cards, bank accounts, memberships or citizenship papers.

Each Western Union Agent location determines its own hours of operation, and most maintain extended hours, or even stay open around the clock. 

In most cases, money transfers are paid out in cash. International transactions are usually paid in local currency. 

When you send a Western Union money transfer out of Swiss, your receiver generally receives this money in the currency of the destination country. The exact amount which will be paid to the receiver in local currency will be calculated based on the exchange rate effective at the time you send the transfer.

Western Union will convert the currencies at the exchange rate in effect at the time the sender transfers the funds. However, outbound from Swiss for certain countries Western Union will convert the currency at the exchange rate available at the time the receiver picks up the funds.

You may pick up your money transfer at any Agent location. You will need to complete a "To Receive Money" form with the following information: name, address, amount expected, as well as the sender's name, telephone number, city and state being sent from.

Valid identification and the MTCN are also required. 

Valid ID’s in Switzerland: Generaly, identity papers must be issued by an official authority, be currently valid and include a photograph, first name, last name, signature, birth date and place of. Ideally, the sender must present himself with a Swiss passport or national identity card, a foreign passport, a residence permit or a Swiss driving licence. However, other documents are accepted. For a list of acceptable forms of identification, visit an Agent location or contact our customer service.

Select Tracking in the front page to obtain the status of your money transfer. All you need is the sender's name and the Money Transfer Control Number (MTCN) to determine if the money is available for pick up.

Any time after the money transfer has been sent; you can visit our website and select tracking to obtain the status of your money transfer. All you need is your name and the Money Transfer Control Number (MTCN) to verify if the money transfer has been paid.

Requests for TAX

Requests for TAX

May I obtain a document with all the transactions I sent ? Yes!

Please visit our office:

Union of Financial Corners 
Rue du Mont-Blanc 11
CH-1201 Genève

Or go to the nearest agency in Switzerland.

You must present the following documents and informations:

  • Valid ID
  • Phone number
  • Current address
  • Research period required

This document is official and therefore costs CHF 16.-

Fraud Awareness

Consumer Fraud Awareness

Sending money to someone you don't know? You could be at risk for consumer fraud.

The Western Union Money TransferSM service is a great way to send money to people you know and trust. If you need to send money to someone you don’t know well, you may be putting yourself at risk for fraud.

Because we care about consumers, Western Union urges you to protect yourself from fraud by considering the following:


  • Never send money to a stranger using a money transfer service.
  • Beware of deals or opportunities that seem too good to be true.
  • Don’t use money transfer services to pay for things like online auction purchases.
  • Never send money to pay for taxes or fees on foreign lottery winnings.

Protect Yourself from Fraud Western Union knows you work hard for your money. That’s why we’re working to help you protect yourself from fraud.

Be cautious if:

  • You receive an offer that sounds too good to be true, like a rock-bottom price on expensive or hard-to-find merchandise.
  • You are the winning bid in an online auction and are dealing with a seller who will only accept a money transfer as payment.
  • You’re told you’ve won a lottery or prize, but have to pay taxes or fees before you can collect.
  • Someone responds to your ad claiming they have found your lost pet or jewellery and asks you to send money for shipping or a reward.
  • You’re selling merchandise and receive a check for much more than your asking price, but are asked to send the extra amount back through money transfer.
  • You’re offered a low-cost loan but must pre-pay fees or the first few loan payments using money transfer services.
  • You get a call from someone claiming to be a police officer or a hospital employee asking for money for the bail or medical treatment of a loved one.
  • You respond to a job ad for a Mystery Shopper and as part of the job you receive a check and are asked to wire money back. Even though a bank makes funds available, it does not mean the check or money order will clear. It can take weeks for a counterfeit check or money order to be discovered, at which time the bank can deduct the amount that was originally deposited into your account.


  • Know the person you’re sending money to.
  • Buy goods and services from known and trusted sources.
  • Avoid paying for online auction purchases through money transfer.
  • Use extra caution if buying or selling items to someone outside of your country, especially when buying popular, high-dollar,items.
  • Discontinue any transaction if someone coaches you on how to respond to questions asked by Western Union. This is a sure sign of fraud.
  • Check with the Better Business Bureau if you are suspicious of a business.
  • Contact your State Attorney General Office of Consumer Affairs if you think someone is trying to defraud you.


  • The Western Union Money Transfer service is a great way to send money to people you know and trust.
  • It isn’t intended to send money to someone you don’t know.
  • Western Union doesn’t provide an escrow service and isn’t responsible for the quality or non-receipt of any goods or services.
  • Sending money using a fictitious receiver name won’t protect you when doing business with a stranger. Don’t do it.
  • Where available, the "Test Question" feature is designed for emergency situations where the receiver will not have proper identification. It should never be used as additional security to time or delay payment of a transaction.
  • If an offer sounds too good to be true, it probably is.