Receiving money at an Western Union agent location 

STEP 1: Visit an Agent location 

Provide the Agent with the following information: 

   -The Money Transfer Control Number (MTCN)
   -Sender's first and last names
   -The approximate amount that was sent

STEP 2: Identify Yourself 

- Present a valid ID to the operator.
- NB: ID Accepted:
- All Passport
- ID Card, Swiss  and EU
- Driving licence
- Swiss Resident permit: C, B, L, N, F, G, Ci
- Diplomatic card
- Another document issued from Swiss authority, provided with photo, the date of birth, nationality

STEP 3: Sign the Receipt                 

Verify if the information is correctly typed. Sign the receipt that the Agent gives and you will get a copy.

STEP 4: Receive the Money  

Before you leave the agency, please make sure that the amount received is the same in the receipt.